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Terms and Conditions

termsWe endeavour to provide the best possible service using the skills and knowledge that we have acquired over many years of Mac support experience. For legal reasons it is necessary to state that all work carried out by London Mac Repairs is under full understanding of the following terms and conditions:

1. No liability can be accepted for equipment, parts, data and/or media whilst in the possession of London Mac Repairs. We will, of course, take the very best possible care of the above wherever possible.

2. If possible, the first thing you should do at the initial signs of trouble is to back up all your data. All work is performed on the understanding that all data on systems worked on by London Mac Repairs has been previously backed up to separate digital storage media (SSD, hard drive, memory stick, DVD etc) by the owner and/or user. No liability can be accepted for data loss of any kind. We can, of course, provide a reliable backup of data prior to any work being carried out.

3. On site visits incur a minimum charge of a half hour at the appropriate set rate.

4. All equipment, parts, data and/or media remain the property of London Mac Repairs until the invoice is settled in full. Such equipment, parts, data and/or media may be removed by London Mac Repairs or an agent of the company if the invoice has yet to be settled in adequate time.

5. No compensation can be made for any delay or rescheduling. Of course, we will always do our very best to be punctual.

6. All information on the site is subject to changes. No warranties implied or otherwise are made regarding the suitability of the information provided on this site. We will not be liable for special, incidental, consequential, indirect or other similar damages arising from the transfer, storage, or use of the information stored herein.

7. We are usually mobile phone-enabled, and regularly check email and voicemail messages. Calls received out of hours will usually go to voicemail unless an alternative method of direct contact is pre-arranged. Otherwise, all messages will be picked up during the working day, and you may be contacted over the next available business day in response to any query.

8. PAYMENT PERIOD: On completion of work, an engineer will provide the client with a Service Report detailing the services and work carried out. On signing this form, the customer is agreeing to the satisfactory completion of work within the detailed time frame. Full payment must be received & cleared on collection or redelivery of your equipment.

9. INTEREST ON LATE PAYMENT: We understand and will exercise our statutory right to claim interest at 10% above the Bank of England base rate and compensation for debt recovery costs under the late payment legislation if we are not paid according to agreed Payment Period terms.

10. PRIVACY POLICY: London Mac Repairs may use your personal information only as an aid to good customer service. We will not provide your details to any other person or organisation. Your email address will be used by London Mac Repairs to keep you posted about things that we think will interest you if agreed by you. We will try to make sure that we only email you about items of interest and you can elect at any time not to receive emails from us. Please read our Privacy Policy for further information.

11. NOTIFICATION OF QUERIES & COMPLAINTS: Notification of queries and/or complaints must be notified to the supplier verbally or in writing within seven (7) days of receipt of the goods or services and/or invoice: whichever is the latter.

12. LAW: The construction, validity and performance of this agreement shall be governed by English Law

13. TERMS: We reserve the right to modify the terms and conditions at anytime. E&OE

London Mac Repairs

Disclaimer of Warranty and Limitation of Liability

Our services are provided as is, without warranty of any kind, either expressed or implied, including without limitation to any warranty for information, services, or products provided through or in connection with the service, including without limitation to any results obtained through the service. Specifically, London Mac Repairs disclaims any and all warranties, including without limitation:

1) Any warranties concerning the availability, accuracy, or content of information, products, or services; and

2) That you agree that use of the service is entirely at your own risk.

This disclaimer of liability applies to any damages or injury caused by any failure of performance, error, omission, interruption, deletion, defect, delay in operation or transmission, computer virus, communication line failure, theft, destruction, unauthorised access to, alteration of, or use of record, whether for breach of contract, negligence, or under any other cause of action. You specifically acknowledge that London Mac Repairs is not liable for the defamatory, offensive, or illegal conduct of other users or third parties and that the risk of injury from the foregoing is entirely your responsibility.

London Mac Repairs, its owner(s), hosting company, or anyone else affiliated in any way to London Mac Repairs shall not be liable for any direct, indirect, incidental, special or consequential damages arising out of use of the service or inability to gain access to or use the service or out of any breach of any warranty. You hereby acknowledge that the provisions of this section shall apply to all content on the service.

You agree to indemnify and hold London Mac Repairs, its owner(s), and any of its affiliates harmless from any dispute which may arise from a breach of terms of this agreement. You agree to hold London Mac Repairs harmless from any claims and expenses, including reasonable legal fees and court costs, related to customer’s violation of this agreement, including the terms of service or any content placed on the service by you.


The London Mac Repairs Web Site :

By entering and/or navigating through this Web site, you expressly agree to be bound by this agreement. The information and the resources contained on and accessible through this Web site and its servers are made available by London Mac Repairs, and are subject to your agreement to the terms and conditions expressed here.

All materials on this web server and this Web Site, including the site’s content and service information, are owned by London Mac Repairs.

Permission to copy, distribute, publish, reproduce, transfer, or otherwise use any materials contained in this web site should be requested from us in writing.

This publication is provided as is without warranty or guarantee of any kind, either expressed or implied, including, and not limited to, implied warranties of merchantability, fitness for any matter, or non-infringement.

All trademarks and rights are reserved by their respective owners including all brand and model names which are trademarks of Apple Computer, Inc.